Privacy Policy

Introduction

Kneemuscleox, operating through the website kneemuscleox.world, is committed to protecting the privacy and personal information of all members, visitors, and customers who engage with our Move Every Day club and daily movement challenge products. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal data when you visit our website, enroll in challenge packages, participate in community activities, or otherwise interact with our services.

By accessing kneemuscleox.world or purchasing any Kneemuscleox challenge product, including the 30-Day Step Streak, Weekly Movement Bundle, or Annual Club Pass, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our website and services.

Kneemuscleox is based at 5G/6 Princes Street, Auckland CBD, Auckland 1010, New Zealand, and processes personal data in accordance with the Privacy Act 2020 of New Zealand and applicable international data protection standards where relevant.

Information We Collect

Personal Information You Provide

When you interact with Kneemuscleox, we may collect the following categories of personal information that you voluntarily provide to us:

• Full name and contact details, including email address and telephone number, when you submit our contact form or enroll in a challenge package
• Payment and billing information when you purchase the 30-Day Step Streak ($34 NZD), Weekly Movement Bundle ($52 NZD), Annual Club Pass ($189 NZD), or any other Kneemuscleox product
• Messages, enquiries, and correspondence you send to our Auckland team through kneemuscleox.world or other communication channels
• Consent records, including your agreement to the processing of personal data as required by our contact form and enrollment processes
• Challenge participation data, including step counts, activity logs, completion dates, and progress metrics you submit through our tracking tools
• Community forum posts, comments, and interactions when you participate in Kneemuscleox member discussions
• Event registration details when you sign up for group walks, seasonal activities, or Auckland hub meetups

Information Collected Automatically

When you visit kneemuscleox.world, certain technical information may be collected automatically through cookies, analytics tools, and server logs. This may include:

• Internet Protocol (IP) address and general geographic location derived from your IP address
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, time spent on each page, referral URLs, and navigation patterns within our website
• Date and time of access, session duration, and clickstream data
• Cookie identifiers and similar tracking technologies as described in our Cookies Policy

Information From Third Parties

Kneemuscleox may receive limited personal information from third-party service providers who assist us in delivering our challenge products and website functionality. These may include payment processors, email delivery services, analytics providers, and cloud hosting platforms. Such third parties process data on our behalf and in accordance with contractual data protection obligations.

How We Use Your Information

Kneemuscleox uses the personal information we collect for the following purposes related to our Move Every Day club products and services:

• Processing and fulfilling your enrollment in challenge packages, including the 30-Day Step Streak, Weekly Movement Bundle, and Annual Club Pass
• Providing access to digital tracking dashboards, video guides, progress journals, and community forum features included with your purchased product
• Communicating with you regarding your account, challenge progress, motivational prompts, group check-in sessions, and completion certificates
• Responding to your enquiries submitted through the contact form on kneemuscleox.world
• Sending administrative notifications, including enrollment confirmations, payment receipts, policy updates, and service announcements
• Organising and managing community events, monthly group walks, and seasonal activities for Annual Club Pass holders and other members
• Improving our website, challenge content, and member experience through aggregated analytics and user feedback
• Detecting, preventing, and addressing fraud, security incidents, unauthorised access, and technical issues
• Complying with legal obligations, responding to lawful requests from authorities, and enforcing our Terms of Use
• Conducting internal research and development to create new Kneemuscleox challenge products and features

Legal Basis For Processing

We process your personal data based on one or more of the following legal grounds:

• Your explicit consent, such as when you check the consent box on our contact form or agree to receive challenge-related communications
• Performance of a contract, including the delivery of challenge products and services you have purchased from Kneemuscleox
• Our legitimate interests in operating and improving kneemuscleox.world, maintaining community safety, and developing new movement programs, provided such interests do not override your fundamental rights
• Compliance with applicable legal and regulatory requirements under New Zealand law

Data Sharing And Disclosure

Kneemuscleox does not sell your personal information to third parties. We may share your data with the following categories of recipients only when necessary to deliver our services:

• Payment processing partners who handle transactions for challenge package purchases
• Cloud hosting and infrastructure providers who store and maintain our website and member data securely
• Email and communication service providers who deliver motivational prompts, enrollment confirmations, and member notifications
• Analytics providers who help us understand website usage patterns in aggregated, non-identifiable form
• Professional advisers, including legal counsel and accountants, bound by confidentiality obligations
• Law enforcement or regulatory authorities when required by applicable law or to protect the rights and safety of Kneemuscleox members and the public

All third-party service providers engaged by Kneemuscleox are required to implement appropriate technical and organisational measures to protect your personal data and process it only for the specified purposes outlined in our agreements with them.

International Data Transfers

While Kneemuscleox is based in New Zealand, some of our service providers may process data in countries outside New Zealand. When personal data is transferred internationally, we ensure appropriate safeguards are in place, including contractual clauses, adequacy decisions, or other mechanisms recognised under applicable data protection law, to maintain an equivalent level of protection for your information.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account and enrollment data: retained for the duration of your active membership plus three years after your last interaction with Kneemuscleox
• Challenge participation records and completion certificates: retained for five years to support member enquiries and verification requests
• Payment and transaction records: retained for seven years in accordance with New Zealand tax and financial record-keeping requirements
• Contact form submissions: retained for two years unless you request earlier deletion
• Website analytics data: retained in aggregated form for up to twenty-six months
• Cookie data: retained according to the durations specified in our Cookies Policy

When personal data is no longer required, Kneemuscleox will securely delete or anonymise it using industry-standard methods.

Your Rights

Under the Privacy Act 2020 and applicable data protection laws, you have the following rights regarding your personal information held by Kneemuscleox:

• Right of access: you may request a copy of the personal data we hold about you
• Right to correction: you may request that we correct inaccurate or incomplete personal information
• Right to deletion: you may request deletion of your personal data, subject to legal retention requirements
• Right to restrict processing: you may request that we limit how we use your data in certain circumstances
• Right to data portability: you may request your data in a structured, commonly used, machine-readable format where technically feasible
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
• Right to object: you may object to processing based on legitimate interests or for direct marketing purposes
• Right to lodge a complaint: you may file a complaint with the Office of the Privacy Commissioner in New Zealand if you believe your rights have been violated

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within twenty business days.

Data Security

Kneemuscleox implements comprehensive technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit using HTTPS/TLS protocols, secure server infrastructure, access controls limiting employee access to personal data on a need-to-know basis, regular security assessments, and incident response procedures.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use strong passwords, keep your login credentials confidential, and notify us immediately if you suspect unauthorised access to your Kneemuscleox account.

Children's Privacy

Our Move Every Day challenge products and kneemuscleox.world are intended for individuals aged sixteen and older. Kneemuscleox does not knowingly collect personal information from children under sixteen without verifiable parental consent. If we become aware that we have collected personal data from a child under sixteen without appropriate consent, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided personal information to us should contact our team immediately.

Third-Party Links

Our website may contain links to third-party websites, including Google Maps embeds and external resources. Kneemuscleox is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit through links on kneemuscleox.world.

Changes To This Policy

Kneemuscleox reserves the right to update this Privacy Policy at any time to reflect changes in our practices, products, legal requirements, or operational needs. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you via email or a prominent notice on kneemuscleox.world. Your continued use of our website and services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by Kneemuscleox, please contact us:

Kneemuscleox

5G/6 Princes Street, Auckland CBD, Auckland 1010, New Zealand

Phone: +64273492520

contact@kneemuscleox.world

Website: kneemuscleox.world